Content is King - a Citizen-Centred Local Government Website

Content is King - a Citizen-Centred Local Government Website

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The DNA of designing & building a Drupal citizen-centred local government website for Dun Laoghaire-Rathdown County Council

Making a strategic decision to move away from the large number of disparate web platforms that had been developed by both the internal team and a mix of external providers, the DLR IT team selected Monsoon Consulting as their partner to design and build the next generation of DLR websites and internal intranet platform. The goal was set to design a citizen-centred and easily managed, responsive, public service website to better showcase and promote the wide range of services and activities offered to DLR residents, visitors and businesses, and to establish an architecture for future distributed content publishing.

The session will be presented by Daniel Alb, UX Design Lead at Monsoon Consulting. Daniel will discuss insights from the recent Drupal build of dlrcoco.ie website.

1. Content strategy & Information Architecture of local authority platform:
Taxonomies, Organic groups, Dynamic Content Display, Powerful & Predictive Search (Solr). Content publication workflow, Action flags
2. Citizen-first UX approach in building a government website
3. On-boarding stakeholders: Getting everyone on the same page
4. Content publishing across multiple websites
5. Agile done right with a distributed team across five global timezones: The perks of the project visibility board

Session Slides:
Daniel Alb
Daniel Alb
Monsoon Consulting
Lead UX/UI Designer